Privacy policy

By becoming a customer, visitor or recipient of commercial communication from the Hololatex online store, you share your personal data with us, making us the data's controller as stipulated by GDPR and related data protection laws. This section explains how and why we process your personal data and provides a list of rights you possess in this regard.

Who is the Administrator?

Your personal data administrator is the proprietor of the Hololatex online store Dominika Bělová, with her registered office at Brožíkova 2, Prague 5, Czech Republic, registered in the Trade Register, Co. Reg. No. 03672263, VAT no. CZ9557013037, payer of VAT (hereinafter "controller").

The controller is responsible for your personal data and defines why, how and for how long it will be processed, as well as whether it will be shared with third-party processors. You may contact the controller anytime via the contact form, the email address store@hololatex.com, or via letter at the controller’s aforementioned address.

General declarations

We declare that:

• as the controller of your personal data, we fulfil all obligations defined by law, especially the Personal Data Protection Act and GDPR.
• we will process your personal data within the limits defined by law and with your explicit consent in order to follow our legitimate interests, perform contracts and fulfil our legal obligations.
• we will provide you with the information required by Article 13 GDPR before we start processing your personal data.
• we will always support you in exercising your rights stipulated by the Personal Data Protection Act and GDPR.

Personal data processing scope and purposes

With your explicit consent, your personal data will be processed in the following scope:

• name and surname – necessary for identification and order processing;
• email address – necessary for general and commercial communication;
• address – necessary for order processing;
• phone number – necessary for communication and order processing;
• order history – necessary for managing your account and internal statistics;
• body measurement – necessary for crafting bespoke items;
• IP address and cookies – see “Cookies” below.

We share this data with third-party processors solely in instances, when it’s essential for fulfilling the contract, therefore for example for delivering your order, for detailed targeting of our ad campaigns and for the purposes of pairing in accordance with contract requirements for Facebook for businesses tools and for the purposes of pairing and Google Analytics statistics. Based on the given consent, we may also use your email address for commercial communication (new arrivals in our online store, abandoned cart reminders etc.)

You are granting us your consent for processing these data for a period of 10 years and you may revoke it at any time on you customer account in the section “Privacy settings”, or via email to store@hololatex.com

Cookies

The Hololatex online store uses cookies. Small files, which ensure the basic mechanics of online shopping such as the language settings, the registration, the ability to add products to the cart and more. Cookies also help us monitor your behaviour on our website and subsequently adjust our offer to your needs more precisely. While browsing our online store, we are also recording your IP address, the length of your browsing, the products you’re interested in and the page you’ve come from. We use these data for internal purposes such as measuring visits. We use cookies based on your consent as well for targeting ads, for pairing purposes in accordance with contract requirements for Facebook for businesses tools and for the purposes of pairing and Google Analytics statistics.

Cookies are essential for maintaining basic functions of our online store including registration, completing orders and more. You may turn off cookies in your browser, however in that case you won’t be able to complete a purchase.

personal data protection

We protect your personal data in an electronic format with the utilisation of modern technologies including top encryption from the certified authority Sectigo and advanced website security. In the case of backing up databases, we use password protected files and media, which are, same as documents, archived in publicly inaccessible spaces behind multiple locks.

Your rights

As a data subject, you possess various rights which you can exercise at any time. If you wish to do so, please contact us via the contact form or directly via email to the address store@hololatex.com. A summary of your rights and our duties is as follows:

• The right to be informed – We are obliged to inform you about the ways we store and process your personal data, to what extent and for what purpose. You will find the general answers to these questions directly on this page, however if you wish to know how we process your data specifically, you can appeal to us to be informed at any time. Please allow us 14 days to process your request.
• The right to update your data – You have the right to change or update the personal data we process. In the case of a customer account, you can do so yourself in the account settings in our online store. In other cases, please contact us via the contact form, or via email directly at the address store@hololatex.com. We will edit or update your data without delay upon receiving your request by email at store@hololatex.com.
• The right to transfer your data – If you wish to transfer your personal data from our database elsewhere, you may ask us to do so at any time. We will provide you with this information in the form of a machine-readable copy (XML) within 30 days upon receiving your request.
• The right to revoke your consent – You may revoke your consent to the processing of your personal data at any time via the settings on your customer account. You may also send us your request to revoke your consent via email to store@hololatex.com. We will respect your wish without delay upon receiving your request.
• The right to be forgotten – If you wish to be completely forgotten, you may ask us to erase any entries related to your person from our databases, archives and backups. With regard to the technological limits of our system, all erasable data shall be completely deleted within 60 days upon receiving your request. We would like to add that in certain cases we are bound by legislation and are forced to keep a record of documents containing personal data (e.g. invoices) for a period of time defined by the law. Such documents will be deleted after the legal period ends.
• If you believe we are processing your personal data in an unlawful manner, you have the right to lodge a complaint with The Office for Personal Data Protection at any time, which can in such a case then initiate a trial. We would appreciate, if you would reach out to us first via the email address store@hololatex.com before lodging a complaint to allow us to rectify any potential errors and reach a settlement.

For further information and the legally binding version of the described rights and obligations, please read our Terms and Conditions.