Privacy policy

can i get a tl;dr version, please?

Of course! Thanks to GDPR, you now have better control over your personal data while stores like ours have a few new duties to perform. The most important fact is that we can't store (let alone use) your personal data without your explicit consent, we must protect its integrity and we must respect your decision if you withdraw your consent.

Simply put, we design and craft clothes and accessories, and we sell them on our website. Therefore, we need your personal data – your name and address, for example – to be able to deliver the products you order. For the same reason, we must share this data with our shipping partners because we simply can't deliver you the parcels personally :)

This – unless you explicitly agree – is the extent of what will be done with your personal data. We hereby declare that we will always ensure the safety of your data, we will always process it in accordance with law and the accepted principles of morality, and we would never do anything that could put our reputation and credibility in jeopardy.

and now, the long, boring version...

By becoming a customer, visitor or recipient of commercial communication from Hololatex, you share your personal data with us, making us the data's controller as stipulated by GDPR and related data protection laws. This section explains how and why we process your personal data and provides a list of rights you possess in this regard.

Who is data's controller?

Your personal data's controller is the proprietor of the Hololatex online store Dominika Bělová, with her registered office at Na lučinách 651/12, 4712 Proboštov, Czech Republic, registered in the Commercial Register, Co. Reg. No. 03672263, not liable to VAT (hereinafter "controller"). The controller is responsible for your personal data and defines why, how and for how long it will be processed, as well as whether it will be shared with third-party processors. You may contact the controller anytime at store@hololatex.com.

general declarations

We declare that:

• as the controller of your personal data, we fulfil all obligations defined by law, especially the Personal Data Protection Act and GDPR.
• we will process your personal data within the limits defined by law and with your explicit consent in order to follow our legitimate interests, perform contracts and fulfil our legal obligations.
• we will provide you with the information required by Article 13 GDPR before we start processing your personal data.
• we will always support you in exercising your rights stipulated by the Personal Data Protection Act and GDPR.

personal data processing scope and purposes

With your explicit consent, your personal data will be processed in the following scope:

• name and surname – necessary for identification and order processing;
• email address – necessary for general and commercial communication;
• address – necessary for order processing;
• phone number – necessary for communication and order processing;
• order history – necessary for managing your account and internal statistics;
• body measurement – necessary for crafting bespoke items;
• IP address and cookies – see "Cookies" below

We process this data primarily in order to process you orders and deliver them to you. Your email address may be used for sending commercial communication if you explicitly agree with it.

We will never share your personal data with third parties unless it is necessary to fulfil our contractual obligations, e.g. providing your name, surname, address and phone number to our shipping partners in order to deliver your orders to your doorstep…

Your consent is valid for a period of 10 years and you may revoke it at any time in your user account settings or via an email sent to store@hololatex.com.

Cookies

When you browse our website, we register your IP address and monitor where you came from and how long you stay on particular pages. We use this data for internal purposes, mainly for measuring traffic or adjusting the website's design. With your explicit consent, we may also use cookies to target ads.

It should be noted that cookies are essential for even the most basic features of the website including user registration, ordering products etc. You may disable cookies in your browser, but this would basically prevent you from shopping with us.

personal data protection

Your personal data in an electronic format is protected by modern technologies including the state-of-the-art Comodo encryption and an advanced website security certificate. Data backups on external media are stored on well-protected devices with hardware encryption. Any data stored on paper is archived on private premises behind several locks.

YOUR RIGHTS

As a data subject, you possess various rights which you can exercise at any times. If you wish to do so, please use your account settings on the website or contact us at store@hololatex.com. A summary of your rights is as follows:

• The right to be informed – We are obliged to inform you about the ways we store and process your personal data. You will find the general answers on this page, but you can ask us to inform you about your data. Please allow us 14 days to process your request.
• The right to update your data – You have the right to change or update the personal data we process. If you have a user account, you can do this yourself in the account settings. If not, please contact us at store@hololatex.com. We will update your data without delay.
• The right to transfer your data – If you wish to transfer your personal data from our database elsewhere, you may ask us to provide you with a machine-readable copy. Please allow us 30 days to process your request.
• The right to revoke your consent – You can revoke your consent whenever you wish, either partially, or completely (e.g. you may only revoke your consent for us to send you commercial messages). You may do so through your user account settings or by contacting us at store@hololatex.com. Please allow us 48 hours to process your request.
• The right to be forgotten – If you wish, you may ask us to erase any entries related to your person from our databases, archives and backups. Please allow us 60 days to process your request. Please note that in certain cases, Czech law does not allow us to delete documents containing personal data (e.g. invoices) immediately as such documents must be archived for a period defined by law. These documents will be destroyed after this period ends.
• The right to lodge a complaint – If you believe we process your personal data in an unlawful manner, you have the right to lodge a complaint with The Office for Personal Data Protection which will then investigate the matter. We would ask you to contact us at store@hololatex.com before lodging your complaint and allow us to discuss the situation with you and potentially reach a settlement.

For further information and the legally binding version of the described rights and obligations, please read our Terms and Conditions.