Repairs, Exchanges and Complaints

A leaflet with the Hololatex logo.

 

If you have any demands, leave us a message via the contact form or on Messenger, or call us at our phone number +420702023763 (mon - fri, 10 am - 6 pm, CET, only in CS and EN). We will be happy to assist you and will do everything in our power to help. A friendly and personable approach are not just empty words for us, it’s the base of our relationship with each individual customer. After all, we would love for you to keep coming back.

 

 

Kameko in a latex dress at the Hololatex stand.

Repairs

Burnt, torn or punctured latex? All you need to do is contact us, describe the type and extent of the damage, ideally attach a few pictures, and we’ll think of something. We’ll do everything we can to make your latex clothing as good as new. Please note however, that we only repair latex products purchased from our online store, which have been adequately cared for from your side.

 

Exchanges and returns

Picked an unsuitable size or colour? No problem! Write us a message and we will give you information on where and how to return the items. Lowered delivery prices or free delivery are however only available upon the initial purchase. The return logistics and new delivery will have to be paid in the case of an exchange.

Items bought in our online store can also be returned within 14 days without giving a reason and be refunded. We would like to point out that this time period doesn’t apply to products, which have been modified based on your wishes, made to measure or are of bespoke production, as well as *used items.

 

Complaints

Unless stated otherwise, our products are covered by a two-year warranty allowing you to return the product in case you come across any defects. If we accept the return, we’ll offer you a repair, exchange for a flawless item, or a refund.

For further information about the formal aspects of returns, refunds or exchanges, please read our Terms and Conditions.

It’s important to regularly care for latex clothing by using quality products for latex care. Clothing damaged through neglect, unsuitable storage or using cheap polishes or powder, which aren’t intended for latex clothing, cannot be complained about or returned.

 

 

 

*We deliver latex apparel treated with powder for latex which preserves the material and makes dressing easier. If you try the clothing on right from the box and you find out it doesn’t fit, there is no problem returning or exchanging it. However, if you apply any solution on the garment (e.g. latex polish), it will be considered used, and we won’t be able to accept it back.

 

 

 

 

 


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